At Rock Audio, we are committed to ensuring your complete satisfaction with every purchase. Our Return and Refund Policy is designed to provide you with a straightforward and hassle-free process should you need to return an item or request a refund. If you find it necessary to return a product, you can do so within 30 days of receiving your order. To initiate the return process, please contact our customer service team to obtain a Return Authorization (RA) number. This step is essential as it helps us efficiently manage and track your return. When you reach out, please include your order number and a brief explanation of the reason for your return. This information allows us to better assist you and improve our service.
To be eligible for a refund, the items must be returned in their original condition. This means they should be unused, undamaged, and in the original packaging, complete with any accompanying accessories or documentation. Unfortunately, we cannot accept returns for items that have been used, altered, or damaged. Once we receive your returned item, our team will inspect it to verify its condition. Upon confirmation, we will process your refund to the original payment method within 5-7 business days.
Please keep in mind that shipping costs are non-refundable. If you received free shipping on your original order, the cost of shipping will be deducted from your refund. Additionally, customers are responsible for covering the return shipping costs unless the item is defective or incorrect. In the event that you receive a defective item or an incorrect order, please contact us immediately. We will provide you with instructions on how to return the item at no cost to you. We want to ensure that you receive the correct product or a suitable replacement without any additional expense.
We strive to make the return and refund process as smooth and transparent as possible. Your satisfaction is our priority, and we are here to assist you with any questions or concerns you may have regarding our policy. Feel free to reach out to our customer service team for any assistance you need. Thank you for choosing Rock Audio; we appreciate your business and look forward to serving you again!